How do I place an order?
Simply select the product you want from the dropdown menu on the product page, then click the ‘Add to Cart’ button. Follow the steps in the checkout process, and once your order is confirmed, we will prepare it and send you a tracking number.
How do I receive orders for multiple items?
When you order multiple items, each item is usually shipped in a separate package to ensure efficient delivery.
Is my personal information safe?
Yes. We use Secure Socket Layer (SSL) encryption to protect your personal and payment information. Your credit card details are only used to complete the transaction and are not stored afterward.
How long does it take for my order to be processed?
Orders are shipped within 2 working days (Monday to Friday).
How long does it take for my order to be delivered?
Delivery time is 8 to 10 working days within the United Kingdom.
What is the final order time?
Orders placed after 2:00 PM (GMT) Monday through Friday will be processed the next business day.
Do you ship outside the United Kingdom?
Currently, we only ship within the United Kingdom.
How much does shipping cost?
Please visit our Shipping Policy page for details on shipping charges.
What is your return policy?
We gladly accept returns within 30 days of the purchase date.
How long does it take to receive a refund?
Refunds are processed within 7 days of receiving the returned item.
Are there any restocking fees?
No, we do not charge restocking fees.
Are there any items that cannot be returned?
Yes. Gifts, and products that have been opened or used, cannot be returned.
Can I cancel my order?
Yes. Cancellations are accepted within 24 hours of placing your order. Please contact us immediately if you wish to cancel.